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Orders made via the Foldio website
can currently be shipped to 34 destinations (including the UK). For destinations
other than those listed below, please contact
us for further information.
The shipping charge is based on weight and destination. Please
refer to the table below to determine the exact cost of shipping.
Delivery Promise
This delivery commitment is subject to the product(s) that you
ordered being in stock and us taking successful payment.
We know how important it is to get your order to you as quickly
as possible. However there may be times when our courier is unable to deliver
your package on time due to factors that are out of our control; for example, bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused.
All items delivered by courier will need to be signed for. We
are very sorry but we are unable to specify an exact time of day for delivery
of your order beyond the delivery window of 9:00am to 5:30pm. However, if no
one is available to accept delivery at the specified delivery address, the package
will be returned to your local delivery depot and a card will be left detailing
how to organise redelivery of your order.
Returns
We are pleased to offer a 100% guarantee that if you are dissatisfied
in any way with the products you have ordered, we will exchange them or provide
a refund provided that the goods are returned at your cost, all labels intact
and in a proper resaleable condition* within 28 days of receipt**.
In order to arrange for a return, please either call Foldio
Limited on 0800 612 7769, email
or write to Foldio Limited, 8 The Parade, Carshalton,
Surrey, SM5 3RL
A refund will be made or goods exchanged following receipt of
the returned items and always subject to their being in the original packaging,
undamaged, unused and in a fully resalable condition.
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